Dialog Telekom PLC is Sri Lanka’s flagship telecommunications service provider, which operates Dialog GSM – the country’s largest mobile network. A subsidiary of the Axiata Group Berhad (formerly TM International).

In addition to its core business of mobile telephony, Dialog Telekom operates a wide portfolio of multi-sensory connectivity services. This includes Dialog TV, a direct-to-home satellite television service, and Dialog Global which operates a wide portfolio of international telecommunication services. In addition, Dialog Broadband offers fixed-line services and broadband internet, whilst Dialog Tele-Infrastructure is the company’s National telco infrastructure arm. Dialog holds leadership position in almost all its business spheres, with innovation, superior technology solutions and world-class customer service serving as catalysts for growth.

Highlights

Dialog Telecom is running and continuously updating with enhancements of Microimage HCM platform (HRIS) since 2001.

HRIS is used by the entire DTL group which consist of 4000+ staff

Customized Training and Development Module to manage high volume of training and development activities

Customized performance management system with SMART integration

Utilize the Microimage HCM Employee Self Service Platform to deliver many HR services to it’s dynamic workforce.

High utilization of Microimage HCM Mobile Employee Self Service.

Case – Dynamic work environment

DTL was Microimage’s first HRIS client and the first ever Sri Lankan company to implement a web based employee self service (ESS) portal which was designed and developed by Microimage back in 2001. The challenge we face with DTL is that it is the most dynamic company in the country operating 24x7 with requirements that continuously change to accommodate its exponential growth. Microimage has been streamlining and managing Dialog’s biggest asset, the human capital, for the past 8 years by making its HRIS as flexible and adaptable as possible to assist that growth. In the recent past Microimage introduced a Mobile component to its ESS as a way of utilizing its infrastructure to accommodate people who work on the go or work in remote locations to stay connected to the HRIS system from any location.

Another challenging task was the implementation of its performance management system that caters multiple appraisals for a given year and also integrates to the Training and Development module and other third party applications to finally arrive at the final year end appraisal.