Expo Freight India is a part of Expolanka International, a subsidiary of the Expo Lanka Group.  Expo Freight India is one of the foremost proactive logistics companies in the subcontinent, specialized in providing integrated end to end freight and logistics solutions to different industries.  

The company consists of a client base which includes the government, garment exporters, fortune 500 IT companies and TV production houses in India as well as some of the leading designer brands across the world as their key clients.  Expo Freight India operates covering whole of India from having 15 regional offices in all major cities from its corporate office at Chennai to Mumbai, Bangalore, Delhi, Kolkata etc. with a challenging dynamic workforce of more than 400 employees that consists of highly skilled professionals.

Highlights

Handles many geographical locations with different HR practices and statutory requirements in one single database

System provides operational support for a matrix organizational structure

Flexible benefit management to suit individual employee specific requirements

Performance management model which supports goal cascading & delegation in a systematic, user friendly way

Case – Regionalized localization

Expo Freight India has a fast-paced operation geographically spread widely in whole of India serving a wide range of clients across the globe. The key challenge for Microimage in implementing the HRIS was the difference in local statutory requirements based on different declarations and legislations which are specific to each region. Hence, the first phase was analyzing the specific statutory requirements such as government declarations related to TDS (Income Tax), LTA calculations, salary, benefits and other connected legislations based on different regions. The line of communication and decision making is based on matrix reporting structure as the Regional Director of the respective region is empowered to take timely decisions, though the required feedbacks are been delivered through the functional heads at corporate office.  As a result, modules such as performance management module needed a different approach which is usually not supported in many mid market HCM solutions. 

 

Further to this, Expo India required an effective performance management system which is accessible by all levels of the organization from the corporate management to the lower operation levels which includes office assistants and support staff. Our flexible performance appraisal templates backed by multi faceted user interfaces in different modes like employee self service portal, multi lingual KIOSK and mobile interfaces fulfilled this requirement to the satisfaction of employees at all levels.

Some of the business benefits Expo India has gained through this HCM implementation include:

1. 01. Decentralization of HR operations across different geographical regions while head office having necessary controlling & monitoring, thereby giving required agility for business while keeping centralized monitoring in place
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3. 02. The wide area access point from the Head office has facilitated readily access to the consolidated data required for decision making at corporate level. Also system provides more visibility to the HR related operations.
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5. 03. Successfully streamlined their HR operations, since the usage of the system by all employee levels were very high mainly due to user friendly interfaces and tailor-made processes. Result is increased productivity which ultimately leads to better bottom line results.